Book Heraklion Archaeological Museum Tickets & Tours

Highly interesting and very attractively structured. Clear and entertaining. We were also lucky that there was very little going on ☝️Pfingstmontag 10:30 - 12:15

Very rich museum and very well organized.

A good selection of essential objects to trace the history of Crete. The explanations were very good.

Was easy and fun. A dream after 37 years of teaching Art!!

The audio was boring and repetitive. Also there was no Spanish version

Highly interesting and very attractively structured. Clear and entertaining. We were also lucky that there was very little going on ☝️Pfingstmontag 10:30 - 12:15

Very rich museum and very well organized.

A good selection of essential objects to trace the history of Crete. The explanations were very good.

Was easy and fun. A dream after 37 years of teaching Art!!

The audio was boring and repetitive. Also there was no Spanish version

We had a phone for two... Not easy to hear over the noise. Why isn't there a simple audioguide that you hang around your neck?

The easy of use to order tickets.

Eliminate queues effective and useful guide All very practical and easy to use

all went very well, great place to visit

Unhelpful assistance,maybe AI

Way to crowded. Poor explenstions and visualizations. Museum and arch site too far apart.

Very bad experience. Hasty and impossible to follow guides.

10 minutes after purchasing the tickets I realized that the date proposed by your app was not that of the day of purchase but the next day. I contacted the service center and was told that the date could not be changed. I had to re-purchase tickets on site for both the palace and the museum which, by the way, cost me 32 euros instead of your 46. I consider your business practice unfair and I reserve the right to report your site. Good evening.

We were there as planned at 9 AM, but the tickets were not available, and we were unable to download them. I called the service number, and she stated that she would send me the tickets we had been waiting for, but nothing happened. Called back was on hold for 30 minutes. We could not wait any longer, and we bought tickets at 20 euros each to enter. Please refund me 60 euros. Finally, she fixed the problem, and by then we had to be inside, not to miss our time and the scheduled itinerary.

I bought 2 Adult combos Knossos Palace and Heraklion Archaeological Museum WITH audio Guide.. We thoroughly enjoyed the palace. However, when we arrived at the museum, were were not allowed to enter. We were told that we had purchased 4 Palace tickets and NO MUSEUM TICKETS. We re-purchased the museum tickets on site, but had no audio guide. SO DISAPPOINTED!!

Return to the last system. This experience was awful. I should get a refund

I would like to make a difference in my experience at the Palace of Knossos, the place deserves a very good rating, but the attention, a 0, a HUGE zero. In contrast, my experience at the Archaeological Museum of Heraklion, both the place and the attention of its staff, deserves the highest rating, outstanding. In the Palace of Knossos, the staff was very rude and not at all helpful, something that surprised me a lot because of the difference in treatment that there is in my country, Peru, a country known for the kindness of its people, where the attention to tourists is first class. At Knossos, from the entrance, although I had the information on my cell phone, the person at the window was very dismissive and did not try to help me to identify the document I needed to show him. I then went to the second checkpoint, the entrance itself and it was the same, I asked a question and not only did they not answer me, they chose to say that my question was not their job and that was it. I did the tour on my own, and the audio guide didn't help at all, it's just a summary of the history, not an audio guide, explaining what you see. I have visited places like the Killing Fields in Cambodia, where the Khmer Rouge murdered people and the audio guide is REALLY an audio guide, it explains every place you see, the audio guide at Knossos is NO AUDIO GUIDE. After two hours and some queues -there were hundreds of tourists traveling in groups- at my exit, after examining the places visited I asked one of the employees that were nearby about the fresco of the dolphins, which I had not seen I had understood that it was no longer in the Palace and that individual was very rude, I preferred to skip it and ask another person who confirmed my doubt. My visit to the Archaeological Museum, on the other hand, was very positive. As I finished my visit to the Palace of Knossos, I went to the Museum two hours earlier than I had registered and at the entrance it was explained to me that I had to return at the scheduled time or one hour earlier or later than scheduled, which I understood. As there were too many people, I was concerned about going around the Museum and seeing the most important works and at certain times I had to ask for help from the staff who always attended me kindly, besides being very well informed. At the end of the visit, I noticed that I had not visited a part of the Museum, so I went back, but I did not find it, I asked one of the Museum staff and she explained that this sector was temporarily closed, responding kindly.

The Minoan palace of Knossos is a must-see when in Crete and we got a feel for the place that you could only get in person when we visited both Knossos and the Heraklion Archaeological Museum in October. Ticketing through Headout worked well: I downloaded tickets for two of us to my phone and they were scanned at entry. For both venues there is a scheduled entry time and it would have been helpful to have times closer together. As it was, our entry time at Knossos was in the morning (a good idea to avoid crowds) but our museum entry not until 5 pm so we had to fill the time with other activities. The downloadable guides to both venues were helpful. We followed along with earbuds at Knossos and didn't feel like we missed having a live tour guide. In fact it gave us flexibility to move at our own pace and pause when we wanted to. Glad we did both venues as Knossos is just ruins with some reconstructed sections, while the museum fills in gaps with art, paintings, sculpture, ceramics, jewelry, tools, etc., that actually came from the palace site. It was a great learning experience.