Book Heraklion Archaeological Museum Tickets & Tours

Weiler

Jun 2025Verified booking

5/5

Highly interesting and very attractively structured. Clear and entertaining. We were also lucky that there was very little going on ☝️Pfingstmontag 10:30 - 12:15

View original review in German

Hartmut

Jun 2025Verified booking

5/5

A good selection of essential objects to trace the history of Crete. The explanations were very good.

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Ann

Oct 2024Verified booking

5/5

Was easy and fun. A dream after 37 years of teaching Art!!

Javier

Oct 2024Verified booking

3/5

The audio was boring and repetitive. Also there was no Spanish version

View original review in Spanish

Weiler

Jun 2025Verified booking

5/5

Highly interesting and very attractively structured. Clear and entertaining. We were also lucky that there was very little going on ☝️Pfingstmontag 10:30 - 12:15

View original review in German

Hartmut

Jun 2025Verified booking

5/5

A good selection of essential objects to trace the history of Crete. The explanations were very good.

View original review in German

Ann

Oct 2024Verified booking

5/5

Was easy and fun. A dream after 37 years of teaching Art!!

Javier

Oct 2024Verified booking

3/5

The audio was boring and repetitive. Also there was no Spanish version

View original review in Spanish

Shula

Jun 2025Verified booking

4/5

all went very well, great place to visit

Teresa

May 2025Verified booking

2/5

Very bad experience. Hasty and impossible to follow guides.

View original review in Italian

Rene

Jun 2025Verified booking

1/5

We were there as planned at 9 AM, but the tickets were not available, and we were unable to download them. I called the service number, and she stated that she would send me the tickets we had been waiting for, but nothing happened. Called back was on hold for 30 minutes. We could not wait any longer, and we bought tickets at 20 euros each to enter. Please refund me 60 euros. Finally, she fixed the problem, and by then we had to be inside, not to miss our time and the scheduled itinerary.

Debra

May 2025Verified booking

1/5

I bought 2 Adult combos Knossos Palace and Heraklion Archaeological Museum WITH audio Guide.. We thoroughly enjoyed the palace. However, when we arrived at the museum, were were not allowed to enter. We were told that we had purchased 4 Palace tickets and NO MUSEUM TICKETS. We re-purchased the museum tickets on site, but had no audio guide. SO DISAPPOINTED!!

Agustin

Oct 2024Verified booking

3/5

I would like to make a difference in my experience at the Palace of Knossos, the place deserves a very good rating, but the attention, a 0, a HUGE zero. In contrast, my experience at the Archaeological Museum of Heraklion, both the place and the attention of its staff, deserves the highest rating, outstanding. In the Palace of Knossos, the staff was very rude and not at all helpful, something that surprised me a lot because of the difference in treatment that there is in my country, Peru, a country known for the kindness of its people, where the attention to tourists is first class. At Knossos, from the entrance, although I had the information on my cell phone, the person at the window was very dismissive and did not try to help me to identify the document I needed to show him. I then went to the second checkpoint, the entrance itself and it was the same, I asked a question and not only did they not answer me, they chose to say that my question was not their job and that was it. I did the tour on my own, and the audio guide didn't help at all, it's just a summary of the history, not an audio guide, explaining what you see. I have visited places like the Killing Fields in Cambodia, where the Khmer Rouge murdered people and the audio guide is REALLY an audio guide, it explains every place you see, the audio guide at Knossos is NO AUDIO GUIDE. After two hours and some queues -there were hundreds of tourists traveling in groups- at my exit, after examining the places visited I asked one of the employees that were nearby about the fresco of the dolphins, which I had not seen I had understood that it was no longer in the Palace and that individual was very rude, I preferred to skip it and ask another person who confirmed my doubt. My visit to the Archaeological Museum, on the other hand, was very positive. As I finished my visit to the Palace of Knossos, I went to the Museum two hours earlier than I had registered and at the entrance it was explained to me that I had to return at the scheduled time or one hour earlier or later than scheduled, which I understood. As there were too many people, I was concerned about going around the Museum and seeing the most important works and at certain times I had to ask for help from the staff who always attended me kindly, besides being very well informed. At the end of the visit, I noticed that I had not visited a part of the Museum, so I went back, but I did not find it, I asked one of the Museum staff and she explained that this sector was temporarily closed, responding kindly.

View original review in Spanish

Pamela

Oct 2024Verified booking

4/5

The Minoan palace of Knossos is a must-see when in Crete and we got a feel for the place that you could only get in person when we visited both Knossos and the Heraklion Archaeological Museum in October. Ticketing through Headout worked well: I downloaded tickets for two of us to my phone and they were scanned at entry. For both venues there is a scheduled entry time and it would have been helpful to have times closer together. As it was, our entry time at Knossos was in the morning (a good idea to avoid crowds) but our museum entry not until 5 pm so we had to fill the time with other activities. The downloadable guides to both venues were helpful. We followed along with earbuds at Knossos and didn't feel like we missed having a live tour guide. In fact it gave us flexibility to move at our own pace and pause when we wanted to. Glad we did both venues as Knossos is just ruins with some reconstructed sections, while the museum fills in gaps with art, paintings, sculpture, ceramics, jewelry, tools, etc., that actually came from the palace site. It was a great learning experience.

Alessandro

Sep 2024Verified booking

5/5

Very nice museum indeed, very well explained and with very usable spaces

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Iacopo

Oct 2024Verified booking

2/5

At the eraklion museum, they closed the most interesting rooms to the public without warning before purchasing tickets....

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Karen

Oct 2024Verified booking

1/5

As there were delays in arriving at the venues, and the ticket times were very restricted, I lost both tickets. And when I made the purchase, I wasn't told about the absolute need to enter during this period. I made similar purchases in Athens, and there the ticket could even be used for 3 days. You should make it very clear on the sales page that the ticket will only be accepted at the specified intervals.

View original review in Portuguese

Greg

Oct 2024Verified booking

1/5

I loved seeing Knossos Palace and was very excited to see the Museum. I Booked the tickets as our taxi driver drove us from our hotel, Pheae Blue Palace near Plaka to the sight. We had to spend 270 euros to get there. We knew our entry time to the Knossos Palace was 10:00-11:00 but had no idea the entry ticket to the museum was not until 16:00. We only had our driver for 5 hours and when we told the museum attendents of our problem they said since we booked it through you our only option was to buy another ticket.

John

Sep 2024Verified booking

1/5

I was only able to pick the time of my visit to Knossos Palace & a default time was chosen for my museum passes with an absurdly long break between the two. I wasted my money.

Claudia

Sep 2024Verified booking

3/5

The audio guide ok, well done and interesting. I bought the combo ticket on line: I am a journalist over 65 and theoretically I wouldn't have to pay! But there was no senior option and free admission could only be obtained on the spot. The worst thing, however, was the fact that having chosen the site visit at 10 a.m. we were scheduled to visit the museum at 5 p.m.! Since our hotel was over 2 hours away, we bought the tickets again.

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Maria-Grazia

Sep 2024Verified booking

3/5

Comprehensive audio guide, good content, clear directions with useful photos. We were assigned a visiting time for the Heraklion museum (h.5-6 p.m.) that was incompatible with the need to leave for our location almost 3 hours away and too far from the time of our chosen Knossos excavations visit (h.10 a.m.): we had to buy back the museum ticket in order to get in at 3 p.m. Also, we could not benefit online from the over-65 discount.

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Nacera

Sep 2024Verified booking

3/5

Easy to book. But the service provider should have indicated the visiting times for the 2 sites to be visited. The one for the archaeological museum was missing and for good reason it was much later... we waited 1 hour on site.

View original review in French